American Power Conversion BK500EI User Manual download pdf (Page 2)

Troubleshooting Back-UPS Storage

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line

Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using

this document:

Possible Cause Procedure

Back-UPS will not switch on

Back-UPS not connected to an AC

power source.

Back-UPS circuit breaker “tripped”.

Very low or no utility voltage.

Check that the Back-UPS power plug is

securely connected to the wall outlet.

Disconnect non-essential equipment from the

Back-UPS. Reset the circuit breaker (located

on the rear panel of the Back-UPS) by push-

ing the circuit breaker button fully inward

until it catches. If the circuit breaker resets,

switch the Back-UPS on and reconnect the

equipment one-at-a-time. If the circuit

breaker trips again, it is likely that one of the

connected devices is causing the overload.

Check the wall outlet that supplies power to

the Back-UPS using a table lamp. If the lamp

bulb is very dim, have the utility voltage

checked by a qualified electrician.

Back-UPS does not power computer/monitor/external drive during an outage

Internal battery is not connected.

Computer, monitor or external disk/

CD-ROM drive is plugged into a

Surge Only outlet.

Check the battery connections. (See “Connect the Battery” under

“Installation” on the front page of this document.

Move computer, monitor, or external drive power cord plug to the

Battery Backup outlets.

Back-UPS operates on battery although normal utility voltage exists

Back-UPS circuit breaker “tripped”.

The wall outlet that the Back-UPS is

connected to does not supply utility

power to the unit.

Disconnect non-essential equipment from the

Back-UPS. Reset the circuit breaker (located

on the rear panel of the Back-UPS) by push-

ing the circuit breaker button fully inward

until it catches.

Back-UPS does not provide expected backup time

Back-UPS is excessively loaded.

Back-UPS battery is weak due to

recent outage and has not had time

to recharge.

Battery requires replacement.

Unplug non-essential Battery Backup connected equipment, such as

printers and plug them into Surge Only outlets.

Note: Devices that have motors or dimmer switches (laser printers,

heaters, fans, lamps, and vacuum cleaners, for example) should not be

connected to the Battery Backup outlets.

Charge the battery. The battery charges whenever the Back-UPS is

connected to a wall outlet. Typically, eight hours of charging time are

needed to fully charge the battery from total discharge. Back-UPS

run-time is reduced until the battery is fully charged.

Replace battery (see Order Replacement Battery). Batteries typically

last 3-6 years, shorter if subjected to frequent power outages or ele-

vated temperatures.

A red indicator is lit

Battery is not connected properly.

The Overload indicator is lit if

equipment connected to the Battery

Backup outlets is drawing more

power than the Back-UPS can pro-

vide.

Battery requires replacement.

Check the battery connections. Consult "Connect the Battery" under

"Installation" on the front page of this document. It shows how to

access the battery and connect the wires.

Move one or more equipment power plugs to the Surge Only outlets.

The battery should be replaced within two weeks (see "Order

Replacement Battery"). Failure to replace the battery will result in

reduced run-time during a power outage.

Connect the Back-UPS to another wall outlet or have a qualified

electrician check the building wiring.

Red indicators are flashing

Back-UPS failure. Call APC for service.

Specifications

Input Voltage (on line)

Frequency Limits (on line)

On Battery Waveshape

Maximum Load

Typical Recharge Time

Operating Temperature

Storage Temperature

Operating and Storage

Relative Humidity

Size (H x W x D)

Weight

Shipping Weight

EMI Classification

On Battery Run-Time

98 - 132 Vac

47 - 63 Hz (autosensing)

Stepped Sine Wave

350 VA - 210 W 500 VA - 300 W

8 Hours

to 104

F (0

to 40

to 113

F (-5

to 45

0 to 95% non-condensing

6.5 x 3.6 x 11.2 inches (16.5 x 9.2 x 28.5 cm)

350 VA - 12.5 lb (5.7 kg) 500 VA - 13.8 lb (6.3 kg)

350 VA - 14.0 lb (6.4 kg) 500 VA - 15.3 lb (7.0 kg)

FCC/DOC Class B Certified

20 Minutes typical - desktop computer and 15 inch (38.1 cm) monitor.

Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in

a cool, dry location. During storage, recharge the battery in accordance with the following table:

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.

Storage Temperature Recharge Frequency Charging Duration

to 86

F (-5

to 30

to 113

F (30

to 45

Every 6 months

Every 3 months

8 hours

Order Replacement Battery

The typical battery lifetime is 3-6 years (depending on the number of discharge cycles and operating

temperature). A replacement battery can be ordered over the phone from APC, or the battery can be

ordered on-line from the APC web site (see below, a valid credit card is required).

When ordering, please specify Battery Cartridge RBC2.

Battery Replacement

Battery replacement is a safe procedure. The Back-UPS can be left on with the equipment connected

during this procedure. Do not replace the battery when the Back-UPS is On Battery. Refer to the APC

Safety Guide for additional information.

Please consult the "Connect Battery" diagrams (a through d) on the front page of this document when

performing the following procedures:

1. While viewing the Back-UPS from the front, lay the Back-UPS on its left side (diagram a).

2. Slide the battery compartment cover off of the Back-UPS (diagram a).

3. Grasp the tab attached to the battery and slide the battery partially out of the case. Grab the battery

firmly and pull it straight out. The battery wires will disconnect as the battery is pulled out (dia-

gram b).

4. Carefully unpack the new battery. Retain the packing carton so that the old battery can be recycled.

5. Insert the new battery halfway into the Back-UPS (diagram d).

6. Connect the wires to the new battery as follows:

7. Red Wire - to red (positive) terminal

8. Black Wire - to black (negative) terminal

9. Note: Small sparks at the battery terminals are normal during connection.

10. Carefully insert the battery fully into the Back-UPS.

11. Slide the battery compartment cover back into place.

12. The Replace Battery indicator will shut off within the 14-day self-test interval, or when the Back-

UPS is switched On.

The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to

APC in the packing carton that came with the new battery. Additional recycling information is provided

with the new battery.

Service

If the Back-UPS arrived damaged, notify the carrier.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be

taken:

1. Consult the Troubleshooting section to eliminate common problems.

2. Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common Back-

UPS problem.

3. If the problem persists, consult APC On-line Technical Support or call APC Technical Support

(see below).

• When calling APC Technical Support, have the Back-UPS model number, serial number and date

of purchase available. Be prepared to troubleshoot the problem over the phone with an APC Tech-

nical Support representative. If this is not successful, APC will issue a Return Merchandise Autho-

rization (RMA) number and a shipping address.

• A Back-UPS under warranty will be repaired at no cost. The standard warranty is two (2) years

from the date of purchase. APC’s standard procedure will be to replace the original unit with a fac-

tory reconditioned unit. APC will ship the replacement unit once the defective unit has been

received by the repair department, or cross ship upon the receipt of a valid credit card number. The

customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship

the replacement to the customer.

• Customers who must have the original unit back due to assigned asset tags and set depreciation

schedules must declare such a need at first contact with an APC Technical Support representative.

• If the warranty has expired, there is a repair charge.

For return:

• Disconnect the red battery terminal wire from the Back-UPS battery (see "Connect the Battery"

instructions and graphics on the front of this document). Department of Transportation (DOT) reg-

ulations require that the battery wire be disconnected before shipping the Back-UPS to APC.

• Pack the Back-UPS in its original packaging. If the original container is not available, contact APC

Technical Support to obtain a a new set. Pack the Back-UPS properly to avoid damage in transit.

• Never use styrofoam beads for packaging. Damage sustained in transit is not covered under the

warranty (insuring the package for full value is recommended).

• Write the RMA number on the outside of the package.

• Return the Back-UPS to APC by insured, prepaid carrier to the address provided by APC Techni-

cal Support.

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace

the original unit with a factory reconditioned unit. Customers who must have the original unit back due

to assigned asset tags and set depreciation schedules must declare such a need at first contact with an

APC Technical Support representative. APC will ship the replacement unit once the defective unit has

been received by the repair department, or cross ship upon the receipt of a valid credit card number. The

customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the

replacement to the customer.

APC Contact Information

Replace Battery indicator lit and an alarm sounds when the Back-UPS is turned on

Internal battery not connected. Check the battery connections. Consult "Connect the Battery" under

"Installation" on the front page of this document. It shows how to

access the battery and connect the wires.

USA/Canada

Mexico

Brazil

Worldwide

Internet

Technical Support

1.800.800.4272

292.0253 / 292.0255

0800.12.72.1

1.401.789.5735

http:\\www.apc.com

http:\\www.apc.com/support

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