American Power Conversion Master Switch User Manual download pdf (Page 37)

MasterSwitch VM User’s Guide 32

Product Information

Troubleshooting

If problems persist

For problems not covered in this manual, or if your problem persists,

follow this procedure:

1. Note the serial number and date of purchase of the

MasterSwitch

unit. Contact Customer Support at a phone

number or address on the back cover of this user guide (see

APC Worldwide Customer Support on page 38

2. Be prepared to provide a description of the problem. A

technician will help solve the problem over the phone, if

possible, or will give you a Return Material Authorization (

RMA

)

number.

3. If the MasterSwitch

unit is under warranty, repairs or

replacement is free of charge. If the warranty has expired, there

will be a charge for repair or replacement.

4. Pack the MasterSwitch

unit carefully to avoid damage in

transit. Damage sustained in transit is not covered under the

warranty. Enclose a letter in the package with your name,

address,

RMA

number, a copy of the sales receipt, daytime

phone number, and check (if applicable).

5. Mark the

RMA

number clearly on the outside of the shipping

carton. The factory will not accept any materials without this

marking.

6. Return the MasterSwitch

unit by insured, prepaid carrier to

the address provided by the Customer Support technician.

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American Power Conversion Master Switch User Manual Page 37